Devon Maids Terms and Conditions of Business

Please read the following “Terms and Conditions of Business” carefully  as Devon Maids is a smallbusiness and our aim to give you a professional and efficient service:-


Complaints
If a homeowner or guest has a problem with the service given by Devon Maids after a change-over
or domestic clean it must be reported on the day of work, after this time Devon Maids cannot
accept liability for any problems.


Cancellations:-
In the event of a cancellation affecting a change-over service by Devon Maids which has been
booked with ourselves and not notified within 7 working days the full change-over fee may be
chargeable. Please consider that staff and rotas will have already been arranged.


No Occupancy - Change-Over Booked
If Devon Maids arrives to a property which has been booked for a change-over to find the
expected arrivals have cancelled or the owners have decided to clean the property or any other
reason and Devon Maids have not been notified, the full change-over fee will apply as above.


Changeovers -
If the property is subject to more than one weeks occupancy and no mid-term clean, there will be a
charge for the inevitable extra cleaning involved.


Unacceptable Condition of a Vacated Property
If a property has been left in an unacceptable condition and extra cleaning IS involved there will be
an extra charge (this should be recovered from the deposit).


Sundries:
For changeover properties, please provide where able a lockable cupboard for cleaning provisions:-
toilet rolls, dishwasher tablets, j-cloths, etc, if these are not provided for the next guests they
will be charged for accordingly.


Properties that allow pets:
When pets have visited the property there will be extra cleaning charge ranging from 15.00 to
35.00 which is normally agreed at the time of the booking request.

Call-out Charges:
These are normally covered with the maintenance/management charge each month, if you are not on
one this service the following charges apply:-


Call-out in working hours are £25.00 outside working hours are £35.00, plus time accrued
Calls outside working hours are chargeable at £15.00 per call.


Payments:-
Invoices are emailed on the day of the work carried out with payment on receipt of invoice.
Devon Maids have agreed to provide services at the pre-agreed price all invoices are to be paid on
receipt, payments are to be made payable to:
Devon Maids via bank transfer. Payment details are:

Account Name: Devon Maids Bank HSBC

Sort Code: 40-26- 10 Account No: 41454331